Director, Product Optimization
Professional Scrum Product Owner
MY KNOWLEDGE LEVEL IN PRODUCT LEADERSHIP
Professional Scrum Product Owner I certified program management professional with 10+ years of extensive experience providing cradle-to-grave management over large-scale software implementation projects. Proficient in leading multiple cross-regional and cross-functional teams, promoting collaboration, resolving conflicts, and minimizing risks. Skilled negotiator with exceptional people and client management record. Gaming enthusiast.
02 PROJECT HIGHLIGHTS
Blogs & Webinars
2020 - Present
Director of Product Optimization
Spearhead product optimization initiatives to achieve product and operational readiness; identify challenges, brainstorming and devising innovative solutions that translate into new and effective product features. Mediate as a liaison between clients and internal technical teams and assess client and internal feature requests. Supervise technical discussions, including a team of technical account managers supporting global clients for the development of complex, enterprise-level software projects.
2018 - 2020
Director of Client Success
Provided excellent client management and strategic direction while leading 12 Client Success Managers in the North American Operations Client Success and Operations Team. Administered client interactions, coordinated and maintained positive collaborations between internal and external stakeholders, served as a point of escalation for the clients and ensured alignment of project KPIs, risks, dependencies, and timelines with the projected target.
2017 - 2018
Senior Client Success Manager
Headed technical team for Six Flags, the largest client for the organization in terms of revenue of more than $5M. Built and maintained strong intra-team relationships across different departments spanning Quality Assurance, Business Intelligence reporting, Project Management Office, and third-party vendors. Oversaw large multi-industry, cross-regional projects from ideation stages to successful implementation by efficiently planning and tracking project progress, identifying and mitigating risks, and resolving multi-level dependencies.
2015 - 2017
Client Success Manager
2014 - 2015
Client Solutions Specialist
2013 - 2014
MasTec Network Solutions
Software Trainer & Support
2012 - 2013
The Walt Disney Company
Attractions Cast Member (College Program)
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